All You Need To Know

1. HOW TO BOOK

Internet Booking
Our website allows you to search for the property that suits you
best, check availability and place your booking securely online.
www.milkberehols.com. An email reply will be automatically
generated.

By Telephone

•    Select your Property and a second choice.
•    Choose the dates required + alternatives.  Please check property description for changeover day.
•    Phone us on 01297 20729 to discuss availability, any special requirements and book your holiday.  This will be held for four days.
•    Send completed Booking Form, with monies due, by first class post.   

Our team will always be happy to help you with your final choice.
When the booking form is received, we confirm your booking by
sending our invoice for the balance of the rent, which is payable 8
weeks in advance, reminders are not sent. If you are booking less
than 9 weeks in advance of your holiday, please send us the full
payment having checked by telephone the amount to send. On
receipt of your final payment, we will forward you the full address of
the property, with owner/caretaker’s telephone number and
information regarding directions, key details and arrival and
departure procedure. No bookings are valid until confirmed by
Milkbere. Changeover day is Saturday, except Sandpiper (page 13)
which is Friday.

Payment
Please make payments by cheque payable to: Milkbere Cottage
Holidays. Credit/Debit cards (Visa, Mastercard, Switch/Maestro and
Delta) are accepted, see booking form. Bookings made within 2
weeks of holiday, payment required by debit/credit card or cash.

All our properties are fully furnished and equipped with all that is necessary for your holiday home (all have TV, fully equipped kitchens with refrigerators, cookers, china, cutlery etc.). All our properties have beds with pillows, duvets and a few with blankets.

2. BED AND LINEN TOWELS (Please see brochure descriptions)
These are either (a) included in the rental. For holidays of 2 weeks or more a change
of bedlinen can be arranged. Please request on booking.(b) available for hire or (c) to be brought with you.

If Bed Linen and Towels not menchioned please bring your own, please bring your own Beach Towels.

3. COTS, TRAVEL COTS AND HIGHCHAIRS

Many of our properties provide a cot/travel cot/highchair. Please check brochure descriptions and add this request to the booking form if required. No bedding is provided for cots.

4. HEATING

Owners generally require an extra charge for early/late season booking. This will be added to your final invoice. Mandatory between October and April. This is a fixed charge per week (see brochure description). If heating is required outside this period please contact our office.

5. CLEANING

All our properties will be clean when you arrive and we do ask our tenants to please leave the property as clean as they have found it. However, between the previous tenants departure and your arrival, the property will be inspected and cleaned by the owner/caretaker.
There will be surcharge if excess cleaning is required.

6. ARRIVAL AND DEPARTURE

Your property is available from 2.00 p.m. on the day of arrival until 10.00 a.m. on the day you leave. Please keep to these times so that the property can be serviced. A few properties have a later arrival time, this will be shown on the final Directions Sheet.

Please see final receipt showing the key arrangements. If applicable ensure you collect the holiday properties keys before 4pm. If you are arriving after this time please contact our office in the week before travelling to make alternative arrangements.

In our description of each property, we stipulate the number of people allowed and this number must not be exceeded. Where the sleep section states two numbers e.g. 2-4, the property ideally accommodates the first number in beds but can provide additional sleeping e.g. convertible settees, folding beds, sometimes more suitable for children.

9. COTTAGES AND LOCATION

The name ‘Cottage’ does not always refer to a traditional style and thatched cottage. When booking older properties, please bear in mind that many were built without damp proof courses or easy stair gradient. Also it must be expected that there can be some noise from farm animals, tractors etc.

10. MOBILE TELEPHONES

Some property locations may not have mobile reception. Please check if this is important for you.

11. BUILDING/ROADWORKS 

12. SPECIAL NEEDS

We will endeavour with the co-operation of our property owners to
accommodate guests with specific requirements, e.g. a disability or
medical condition, wherever possible. Please contact us to discuss
how we may help. We will be happy to check details with an
individual property owner on your behalf. Mobility aids can be hired
in Seaton.

13. YOUR SAFETY

Milkbere Cottage Holidays do not own properties, but we do take safety seriously and do our best to ensure our owners know the importance of the comfort and safety of their guests. However, you and your party must take care yourselves as you will be in unfamiliar surroundings.
● Know your way around the property re: exits, to enable you to get out easily.
● Check fire blanket/extinguisher for instruction on use.
● Use fire guard on open fire and extinguish before retiring.
● Check with owner/caretaker if unsure of use of any equipment and particularly any doubts with gas and electric appliances.
● Great care in the supervision of children especially with balconies, swimming pools, garden ponds, sheds and any steep drops in the garden.
● Where properties do permit smokers, you must not smoke in the bedrooms.

14. ACCESSIBILITY STATEMENT

Guests who have special requirements regarding access/interior of a property may request from our office an access statement prepared by our owners.

15. ALLERGIES AND PETS IN PROPERTIES

Please check with us before booking if you are allergic to pets. Some owners do not permit pets but bring their own.

16. GREEN TOURISM

We at Milkbere wish to do our part. We are committed to improving our carbon footprint where possible.

17. ELECTRIC/GAS/WATER USAGE

We ask guests to conserve usage and to turn off lights, heating etc. when not in the property.