A complaint not being resolved with the owner and where inMilkbere’s opinion it is justified, we will try to offer alternativeaccommodation. This may incur additional costs for whichyou would be liable. During the peak season it may not bepossible to arrange alternative accommodation.
In the event of a breach of the foregoing conditions, agreements and understandings, Owners/Milkbere Cottage Holidays shall have the right to enter the premises and re-take possession immediately and completely without compensation to the guest.
We at Milkbere work hard to ensure you enjoy your holiday. Any problems with property or equipment should first be notified to the owner of the property or caretaker immediately. These contact details can be found on your direction sheet and the amenity sheet in the property. If guests are unhappy with any aspect of their holiday property they must follow the set procedure in the booking conditions and as set out below.
First contact with owners/caretakers must be as soon as possible and during your stay at the property to allow them the opportunity to correct matters and ensure you have a good holiday. If after doing this satisfaction is not obtained the matter should be reported promptly to our Seaton office on 01297 20729 so we may investigate and resolve if possible. The office telephone answering machine is checked regularly outside of office hours.
The agency does not own any properties and act only as booking agents for the owners. The contract for your holiday property is between the owner and yourselves. If the above conditions have been met we will on a goodwill basis liaise between the guest and the property owner but cannot be held liable if one or both parties are dissatisfied with the outcome, and Milkbere Holidays would not be responsible for any refund or compensation. Milkbere reserves the right to refer a complaint to VisitEngland for arbitration, if required. No complaints can be entertained or correspondence entered into if they are reported at the termination of the holiday or after the guest has vacated the property or denied the owners/agents the opportunity to rectify any problems while in occupation.
Limit of Liability:
Milkbere Cottage Holidays shall in no way be liable for loss, damage or injury caused by strike, industrial dispute, weather, war or other hostility, fire, flood, riot or civil commotion, nor for any defects or interruptions to supply of electricity, gas or water or other services. In no event shall the liability of Milkbere Cottage Holidays to the guest howsoever arising exceed the price paid for the relevant holiday.
Neither the owner nor Milkbere Cottage Holidays will be liable for personal injury (other than resulting from their respective negligence) to the guest or any member of his party: for loss or damage to his property, including pets or for loss or damage to any car or its contents. The Agents accepts no liability for any act, neglect or default on the part of the Owners or any person not within their employ, or otherwise under their control, nor for any accident, damage, loss, injury. When the property is close to water or the use of facilities provided by others the owners and their agents cannot accept liability and is at the guests own risk.
Good Housekeeping Deposit:
Returnable security deposits are required at some properties and at the discretion of the owner or agent. This is paid with the final balance and returned in full within 2 weeks of departure unless there are charges for breakage, damage and excess cleaning. The guests liability is not limited to the value of the deposit. A £20 administration fee will be added to the cost of any deductions.
All our properties will be cleaned and serviced before you arrive and we do ask our guests to please leave the property in a clean and tidy condition. There will be a charge for excess cleaning. No Smoking Policy - All our properties do not accept smoking in the property. If the housekeeper reports that a guest has been smoking in a property a charge will be made for a deeper clean. There is a minimum £10 charge for returning articles left behind. Items will be disposed of after 4 weeks. Guests are responsible for the correct refuse/recycling disposal in the relevant bins.
We at Milkbere wish to do our part and are committed to improving our carbon footprint where possible. We ask guests to conserve usage and to turn off lights, heating etc when not in the property.
Arrival and Departure:
Keys are available between 2-5 pm on arrival; on departure return keys before 10 am. A few properties have a later arrival time, this will be shown on the final directions. Please adhere to these times to enable servicing of property. There is no right of entry before the stated arrival time. A charge will be made for late departures.
Keys and Directions:
On receipt of your balance the key arrangements and directions will be given. If you are arriving after 5 pm and are picking the keys up from our offices either in Beer or Seaton, please contact our office in the week before travelling to make alternative arrangements. We recommend that guests arrive during working hours. No liability can be accepted if access can not be gained to your property outside normal office hours. Where keys have been lost or mislaid Milkbere reserves the right to charge a call out of £25 plus the charge for the keys to be recut.
Number of Guests:
In the property details we stipulate the number of people allowed and this must not be exceeded. Where the sleep section states two numbers e.g. 2-4, the property ideally accommodates the first number in beds but can provide additional sleeping e.g. convertible settees, folding beds, sometimes more suitable for children. Single 2’6” beds are more suitable for children. The facilities are for sole use of the party named on the booking form.
Many owners welcome well behaved dogs, please see property description for dog friendly properties. A fixed charge of £25 per week or part week per dog will be made and at some properties a security deposit will be required.
• Please check with office if you wish to bring more thanone dog, large breed or have a pet other than a dog.If under one year old please contact the office to obtainpermission from the property owner. • Bring pets own bedding/basket/food bowls. • Pets must not be allowed on furniture, in the bedrooms orleft alone unsupervised on the premises. • Enclosed garden does not mean it is totally escape proof. • Any damages by a pet must be paid for. • Ensure the property and grounds are kept and left clean. • Pets must be up to date with flea and wormingtreatments. • ‘No pets’ does not exclude assistance dogs. • Milkbere Cottage Holidays or the Property Owners cannotaccept responsibility for pet’s safety. • Between May and September dogs are not allowed onsome or part of beaches.
Guests who bring a pet without permission are in breachof contract and the Agent/Owner can immediately end thebooking and no monies will be returned.
We will endeavour with the co-operation of our propertyowners to accommodate guests with specific requirementswhere possible, e.g. a disability, medical condition, allergy.Please contact us to discuss how we may help. We will behappy to check details with an individual property owneron your behalf. Mobility aids can be hired in Seaton andsurrounding towns. Guests who have special requirementsregarding access/interior of a property may request from ouroffice an access statement prepared by our owners.
Milkbere Cottage Holidays do not own properties, butwe do take safety seriously and do our best to ensure ourowners know the importance of the comfort and safety oftheir guests. However, you and your party must take careyourselves, as you will be in unfamiliar surroundings.
• Know your way around the property re: exits,to enable you to get out easily. • Check fire blanket/extinguisher for instruction on use. • Use fireguard on open fire and extinguish before retiring. • Check with owner/caretaker if unsure of use of anyequipment and particularly any doubts with gas andelectric appliances. • Great care in the supervision of children especially withbalconies, low windows, blinds, hot tubs, swimmingpools, garden ponds, sheds, greenhouses and any steepdrops in the garden.
Cottages and Locations:
The name ‘Cottage’ does not always refer to a traditionalstyle and thatched cottage. When booking older properties,please bear in mind that many were built without dampproof courses, uneven floors or easy stair gradient and lowceilings/doorways. Older cottages attract insects, spidersand cobwebs. It must be expected that there can be somenoise/smell from farm animals, tractors, seagulls etc. Alldistances are approximate but are given to the best of ourjudgement and in good faith.
Some property locations may not have mobile reception. Please check if this is important for you.
Where internet access is available at a property we cannotbe responsible for problems caused by internet providers orproperty owners. The tenant agrees to comply with all currentlegislation. The owners/agent accept no liability for loss ordamage to tenants possessions or data. Wi-fi is providedfor pleasure not for business. Please note there may be anadditional charge. Local libraries offer internet access.The access code to the Wi-fi router will either be on yourdirections or in the property. Guests are expected to be ITproficient. Some properties have limited download usage,please check with office if important to you.
On booking your holiday with Milkbere Cottage Holidaysyou agree to receive our emails and newsletter. If you wishto unsubscribe please contact our office and we will removeyour details.
We will endeavour where possible to inform you of these,although these can happen at any time without prior noticeto owners or us.
Terms and Conditions:
In the event of any dispute between parties it shall be referredto the jurisdiction of the English courts only and any actionsshall be heard in the court for the area in which the propertyis situated. These conditions supersede all previous editions.In the event of a disparity between the brochure and websitethe latter should be assumed to be accurate.
Copyright Milkberehols - Cottage Holidays in Devon, East Devon, Lyme Bay, Seaton Bay and Dorset.
Milkberehols.com specialising in luxury self-catering holidays in East Devon on the Jurassic Coast. Our range of self-catering properties include, self catering properties, Lyme Bay holidays, Lyme Bay cottages, Seaton Bay holidays, Seaton Bay cottages, holiday cottages, seaside apartments with sea views, coastal homes, bungalows, barns, pet friendly properties, family friendly, coastal cottages, large houses sleeping 12, in stunning scenic locations of Beer, Branscombe, Seaton, Sidmouth, Axmouth, Colyton, Colyford, Axminster, Lyme Regis and Honiton.
If you are after Holiday Lettings, a Devon Holiday, Dog Friendly Cottages, 5 Star Holidays, Family Breaks, Fishing Holidays, Golf Holidays, Green Holidays, On the Beach, Romantic Breaks, Rural Retreats, Short Breaks, Walking Holidays, Weekend Breaks, Jurassic Coast holidays, residential lettings, winter lets, Milkberehols.com is your partner when it comes to booking the right place.