Please inform us immediately you are aware you are unable to take your holiday. All cancellations must be notified in writing within four working days of telephoning the office. Our limited cancellation plan may cover you for your cancellation, please see section below ‘Cancellation Plan’. In the event of a cancellation for any cause not covered by the cancellation plan the balance is still due by the due date. We will endeavour to re-let the property where successful we will refund the rental less any discount given on re-letting and a £75 admin charge. Any refund will not be due until after the holiday dates.
Cancellation cover is provided for UK residents. Where covered by the plan, full repayment of holiday costs will be made less an administration charge £75 inc. VAT. This plan terminates 12 noon, two days prior to commencement of holiday. Retrospective claims will not be considered
Cover: Death, injury, serious illness of any member of the party or close relative being husband, wife, parent, brother, sister, child or dependent, Jury service and posting of armed services personnel of any member of the party.
Exclusions: Pregnancy; Death/injury/illness as a consequence of a condition known or occurring prior to booking, including those on hospital waiting list; any member of the party (or relative causing the cancellation), aged 70 years or over at the time of travel; government regulations; strikes; war; terrorist activity; revolution; domestic dispute; bad weather; family pet; disinclination to travel; change of employment; changes to leave by employer; claims of any nature relating to or connected with pandemic, epidemic illness, disease in humans or animals. Failure of public or private transport.
PLEASE NOTE CORAM TOWER, UPCOTT HOUSE, THE GALLERY, THE GOSPEL HALL AND PILOT COTTAGE ARE NOT COVERED BY OUR CANCELLATION PLAN AND STRONGLY SUGGEST YOU TAKE OUT YOUR OWN APPROPRIATE INSURANCE OR IF YOU REQUIRE COMPREHENSIVE COVER.
Once a booking has been confirmed, the person making the booking is responsible for the total costs shown thereon. The cancellation plan provides protection for liabilities providing that the reasons for cancellation are within the terms of the scheme.