We at Milkbere work hard to ensure you enjoy your holiday. We will give with your receipt a quality assurance questionnaire, please complete and return this as we use this to monitor the quality of the property, cleaning, etc. for both ourselves, the owners and to help with futher improvements.
Any problems with the property or equipment should first be notified to the owner of the property or caretaker immediately. These contact details can be found on your direction sheet and the amenity sheet in the property.
If guests are unhappy with any aspect of their holiday property they must follow the set procedure in the booking conditions and as set out below.
First contact with owners/caretakers must be as soon as possible and during your stay at the property to allow them the opportunity to correct matters and ensure you have a good holiday.
If after doing this satisfaction is not obtained the matter should be reported promptly to our Seaton office on 01297 20729 so we may investigate and resolve if possible. The office telephone answering machine is checked regularly outside of office hours.
The agency does not own any properties and act only as booking agents for the owners. The contract for your holiday property is between the owner and yourselves. If the above conditions have been met we will on a goodwill basis liaise between the holiday maker and the property owner but cannot be held liable if one or both parties are dissatisfied with the outcome. Milkbere reserves the right to refer a complaint to VisitBriatin for artbitration, if required.
No complaints can be entertained or correspondence entered into if they are reported at the termination of the holiday or after the customer has vacated the property or denied the owners/agents the opportunity to rectify any problems while in occupation.