We at Milkbere work hard to ensure you enjoy your holiday.
Any problems with the property or equipment should first be notified to the owner of the property or caretaker immediately. These contact details can be found on your direction sheet and the amenity sheet in the property.
If guests are unhappy with any aspect of their holiday property they must follow the set procedure in the booking conditions and as set out below.
First contact with owners/caretakers must be as soon as possible and during your stay at the property to allow them the opportunity to correct matters and ensure you have a good holiday.
If after doing this satisfaction is not obtained the matter should be reported promptly to our Seaton office on 01297 20729 so we may investigate and resolve if possible. The office telephone answering machine is checked regularly outside of office hours.
The agency does not own any properties and act only as booking agents for the owners. The contract for your holiday property is between the owner and yourselves. If the above conditions have been met we will on a goodwill basis liaise between the holiday maker and the property owner but cannot be held liable if one or both parties are dissatisfied with the outcome, and Milkbere Holidays would not be responsible for any refund or compensation. Milkbere reserves the right to refer a complaint to VisitEngland for artbitration, if required.
No complaints can be entertained or correspondence entered into if they are reported at the termination of the holiday or after the customer has vacated the property or denied the owners/agents the opportunity to rectify any problems while in occupation.
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Milkberehols.com specialising in luxury self-catering holidays in East Devon on the Jurassic Coast. Our range of self-catering properties include, self catering properties, Lyme Bay holidays, Lyme Bay cottages, Seaton Bay holidays, Seaton Bay cottages, holiday cottages, seaside apartments with sea views, coastal homes, bungalows, barns, pet friendly properties, family friendly, coastal cottages, large houses sleeping 12, in stunning scenic locations of Beer, Branscombe, Seaton, Sidmouth, Axmouth, Colyton, Colyford, Axminster, Lyme Regis and Honiton.
If you are after Holiday Lettings, a Devon Holiday, Dog Friendly Cottages, 5 Star Holidays, Family Breaks, Fishing Holidays, Golf Holidays, Green Holidays, On the Beach, Romantic Breaks, Rural Retreats, Short Breaks, Walking Holidays, Weekend Breaks, Jurassic Coast holidays, residential lettings, winter lets, Milkberehols.com is your partner when it comes to booking the right place.